News Blog

Focus on content and know-how transfer

Industry expert Rainer Kolm, owner of the Institute for Customer Experience Management (i-CEM) founded in 2010, is delighted to have CreaLog as a new company in his network:

"Our partners can reach their target groups directly via the i-Service initiative, with high-quality content, continuing education offerings and exciting webinars. For this purpose, we provide the latest technical platforms and a structured range of digital distribution options. We support our partners in all aspects of digital marketing and distribution so that their content actually reaches the appropriate target audience. I am convinced that CreaLog will also benefit from this offering across the network and I am of course very proud to welcome on board another international player that has been implementing large, successful solutions for almost 30 years."

Presenting best-practice

CreaLog founder Michael Kloos is also looking forward to the upcoming cooperation within the i-Service initiative: "We expect the network to provide an open exchange about current market developments in customer service as well as a lively discussion about everything that drives the industry in terms of technology and content. Last but not least, there will be interesting cooperation opportunities with other network partners who can access our many years of expertise and are looking for experienced technology providers in the field of intelligent automation in customer service."

First blog post already online

"With digitalization and self-service for utilities, how to get from the Service Desert to the Beach Bar"
This is the title of the first CreaLog blog post, which is now available on the i-Service Initiative website. In the interview, CreaLog Key Account Manager Stefan Riesel explains, how AI-based VoiceBots in practical use at EVU not only increase accessibility and service quality for customers, but also effectively automate internal processes. Stefan Riesel puts it in a nutshell: "Voice and chatbots improve customer dialog, optimize the customer experience, and lead to stronger customer loyalty - while simultaneously reducing costs! The digitization of internal processes ensures transparent and verifiable telephone communication in the sensitive and capital-intensive areas of energy supply. This works very well for our approximately 40 customers from the energy sector in Germany and the EU."